Urder : Pickup and Delivery App

Urder is an on-demand pickup and delivery app solution for connecting customers, stores, and drivers, available in Washington DC, USA. Order anything (from electronics to pet supplies) from anywhere at any time. You get delivery to your doorstep on the same day or as fast as under an hour.

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Industry

Logistics, Transportation

App Type

On-demand App

Platforms

iOS, Android, Web

Services Provided

Design, Development

Abstract of On-demand Delivery App Solution

This Urder is an on-demand app that connects customers with stores and delivery partners in real-time.

Urder includes 4 app solutions such as:

Customer app
Store app
Driver app
Admin panel

This app has a feature of U-go, which enables you to send anything to anyone anywhere in your city. The client generates revenue by charging a commission on each transaction made through the platform. We have integrated Stripe as a payment gateway for digital payments.

This on-demand app solution is a convenient way for customers to get the products they need, and for stores and drivers to generate additional revenue.

About Client and His Innovative App Idea

Based in Washington DC, USA, our client was working for one of the largest rideshare/delivery apps in the country.

He realized these two core challenges:

Drivers depend on tips and don’t get paid enough to cover basic operational costs.
Retailers pay high commissions just to be on the platform.

He wanted to create an online delivery solution that can address these challenges.

The client found us through Upwork while searching for the leading on-demand mobile app development company. Since we have a 99% success ratio and have developed 40 on-demand app solutions he approached us.

He was specifically impressed by Glovo, an on-demand app designed and developed by us. Glovo became a Unicorn and has more than 30 million downloads. This gave him the confidence to work with us.

On-demand Delivery Solution We Provided

Our senior on-demand mobile app developers developed a multi-purpose app delivery solution using a technology stack like Stripe, Glide, Twilio, Retrofit, and Ruby-on-Rails to deliver a scalable product.

Considering his requirement, we developed:

Admin panel: Enabled the client to manage their entire operation from a single interface.
Store app: Enabled to manage inventory, view and accept orders, and track delivery progress.
Driver app: Allowed drivers to manage delivery schedules, and view delivery history and earnings. The real-time GPS tracking and optimized delivery routing helped drivers to manage deliveries easily.
Customer app: Browse and order products from a range of stores, track the status of their orders in real-time and provide feedback on their experience.
Website: Platform for customers to access the same features as the mobile app, making it easy for them to browse and order products from a range of stores.

Challenges We Faced

The only challenge faced by our QA team was testing for the timezone compatibility. It’s important to ensure that the app’s features, such as scheduling and notifications, work properly regardless of the user’s location or time zone.

To resolve this, we used testing tools that simulate different time zones and geographic locations, as well as manual testing with real users in different regions.

Apart from this, we didn’t face any technical challenges while integrating major features. As we have already developed several on-demand app solutions for our clients, we have the expertise with the latest technologies to develop a well-functioning website as per our client’s requirements.

Key Features of Pickup and Delivery App

Allows administrators to manage users, including creating, modifying, and deleting user accounts.

Manage the content of the app, including updating images, descriptions, and store information.

Manage orders, including viewing order details, updating order status, and managing payments.

Provide access to analytics and reporting tools, allowing administrators to track key metrics such as sales, order volume, and user activity.

Includes customer support features, such as the ability to respond to user inquiries, resolve complaints, and manage refunds.

Create new promotions, and set discounts, and expiration dates. They can also track the performance of promotions.

Manage the earnings of drivers and stores. They can view earnings reports, track payouts, and manage commission rates. Help businesses keep track of their earnings and make informed decisions based on the data.

Manages the commission charged on every order. Set the commission rates for each driver or store and track the earnings. Helps businesses generate revenue through the commission charged on every order.

Store owners manage incoming orders, including accepting, preparing, and marking them as complete.

Manage their menus, including adding or removing items, changing prices, and updating descriptions.

Manage their inventory levels, ensuring they have enough stock to fulfill orders.

Receive real-time notifications for new orders, ensuring they can prepare and deliver them quickly.

The app can include payment processing capabilities, allowing store owners to receive payments from customers in a secure and seamless way.

Store owners can access analytics and reporting tools to track sales, orders, and other key metrics.

Alerts store owners of important events, such as new orders, low inventory, or changes to menus or prices.

Setting up a store with multiple franchisees is easy with this feature. Franchisees can manage orders and menus for multiple locations from a single app.

Browse menus, place orders, and track their deliveries all from within the app. Provides an intuitive interface that makes ordering fast and easy.

With the help of GPS customers track orders from the moment they are placed to the moment they are delivered. Customers get a sense of security as it allows them to track their orders in real time.

Keeps customers informed about the orders, such as when their order is being prepared, when it’s out for delivery, and when it has been delivered. Push notifications are a great way to keep customers informed and engaged with the app.

Customers can pay for the product through multiple payment methods with credit cards or debit cards. The app uses the Stripe payment gateway enabling customers to pay for their orders securely.

Customers can view their order history, making it easy to reorder their favorite dishes or check the status of previous orders.

Helps customers find the best places to eat in their area. This feature is useful for discovering new stores and finding out what other customers think about the service.

Rewards customers for their repeat business. This feature is useful for building customer loyalty and encouraging repeat orders.

Allows customers to save money on their orders. This feature is useful for attracting new customers and encouraging repeat business.

Helps drivers navigate to their destinations. The feature utilizes GPS technology to track the driver’s location and provide turn-by-turn directions to the customer’s location enabling fast deliveries.

Keep drivers updated on their orders and any changes that may occur. Communicate with drivers and ensure that they are aware of any updates to their orders, such as changes in the delivery location or order status.

Drivers communicate with customers and stores as needed. In-app messaging improves communication and coordination, especially in situations where the delivery instructions are unclear.

View the order history and track their earnings over time. This feature allows drivers to monitor performance, view past deliveries, and keeps track of expenses or past transactions in case of disputes with an order.

Allows customers to rate their experience and provide feedback to the driver. Drivers receive feedback on their performance which helps to identify the area of improvement and address the issue that arises.

The driver app includes tools to track earnings and view payment history. This feature is helpful for drivers to keep track of their earnings, view past payments, and plan their finances.

Automatically dispatches orders to available drivers based on their location and availability. Ensures that orders are delivered quickly reducing the time between order placement and delivery.

With U-Go, send anything to anyone anywhere. Just give the details and the driver picks up the product. Whether it is laundry or dropping any important documents, this app delivers anything.

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Technology Stack

Programming Languages

Swift

Kotlin

Front-end / Back-end

Angular

Ruby on Rails

Database / Server

PostgreSQL

AWS

How the Urder Partner Helps Our Client

The pickup and delivery app provides a streamlined process for ordering, tracking, and delivering products. It reduces manual labor, automates processes, and provides real-time data to make informed decisions.

Offers a convenient and easy-to-use platform for ordering goods and services. Customers track their orders, view the estimated time of delivery, and receive real-time updates on the status of their orders.

This all-in-one purpose delivery app generates revenue through commissions and fees charged on every transaction. It even provides personalized promotions and discounts enabling customers to make repeat purchases.

Provides customers with a convenient and accessible way to access products and services. Sending personalized discounts resulted in repeat purchases which ultimately helps in increasing brand recognition.

Appreciation from Clients

Steve

USA

I would like to thank the entire Space-O team for helping us with our photo editing app. We have been working with other developing teams before, and we were able to find Space-O. And all the other developers failed to deliver all great working apps for us. Space-O helped to design the app in a very user-friendly way. They helped us to navigate solutions for the app. And overall went above and beyond with our request.

Olivia Grande

USA

This was the first app I’ve ever developed and they been extremely helpful every step of the way, answering questions, writing recommendations, and tips. If you’re looking for a high-quality app, definitely go with Space-O technologies.

Kaveh

When we started 2 years ago, the main struggle was to find the right developing team, because the problem was we were all quite demanding in terms of quality. And, this showed that we were able to develop some successful apps. But, this would not have been possible without Space-O.

Aamir Jaffar

Kingdom of Saudi Arabia

I hired them for a BA assignment for a project. They did a fantastic job. Quite professional and also good at making the customer understand non technical aspects. Put their mind to think like the customer. A guy named Jaimin was assigned as the work lead and really appreciate his knowledge, understanding customer perspective on the assignment and come up with very valid suggestions. Recommended for mobile app development.

Riccardo Petrachi

United Kingdom

We searched online for app developers that had an extensive experience in mobile app development as well as a strong presence in the market. We chose Space-O specifically because of the up-close experience we had with another app they had developed and we wanted to achieve the same high level of standards, quality, and satisfaction. We were looking for brilliant experts and we found them.

Ashton Asherian

USA

Space-O Technologies showed genuine interest in the project. The efficient team delivered quality results at a cost-effective price. We wanted to develop a minimum viable product that would be ready for scalability. It was a great experience working with them. We are so happy that we had the chance to meet Space-O. We love their work. Their project management and structure were amazing. The team loved what they were doing. There was passion behind every single piece of work.

Tom Asare

Ghana

The app was successfully launched and fulfilled original expectations. The Space-O Technologies team was communicative and effective in completing the project. The app is available in the Google Play store, and we’re thrilled with the final product. They were a highly efficient team to work with. They were strong communicators—whenever I had an issue they were available. Additionally, they were timely in getting deliverables to us.

Nick Power

Australia

Eugene, Vlad, Jigar and their respective teams have been fantastic on all the various apps they have worked on and developed for us over the past 18 months. They are always proactive, responsive to questions and consistently provide top quality development and design work. The use of Skype, email and their own project management tool also makes it easy to keep track on how a project is progressing. I would highly recommend Space-O Technologies for any iOS development or design.

Mark

USA

I can't say enough about how great of a partner Space-O has been to work with over the past year. They were always pushing the project forward and ensuring quality checks at every turn, even pieces of my app that I should have caught before sending to development. Will definitely be referring any clients of mine to Space-O and will have them first on my list of partners to work with.