Business Analyst

Job Description

We are seeking a skilled and experienced Post Sales Business Analyst to join our team. As a Post Sales Business Analyst, you will be responsible for analyzing customer requirements, identifying business opportunities, and ensuring successful project implementation and delivery. You will collaborate closely with clients, project managers, and development teams to drive customer satisfaction and help achieve business objectives.

Required Qualifications

• Proven experience as a Business Analyst in a post-sales or customer-facing role, preferably in the mobile and web application development industry.
  

• Strong analytical and problem-solving skills, with the ability to translate business needs into technical requirements.
  
• Excellent communication and interpersonal skills, with the ability to effectively interact with clients and internal teams.
  
• Solid understanding of software development processes and methodologies.
  
• Proficient in project management tools, requirements gathering techniques, and documentation standards.
  
• Detail-oriented with strong organizational skills to manage multiple projects and prioritize tasks effectively.
  
• Self-motivated and proactive, with the ability to work independently and as part of a team.

Roles and Responsibilities

• Collaborate with the sales team to understand customer requirements and business objectives.
  

• Analyze customer needs and propose innovative solutions that align with their goals.
  
• Conduct thorough business analysis, including gathering and documenting functional and non-functional requirements.
  
• Create comprehensive project documentation, including business requirement documents (BRDs), use cases, process flows, and user stories.
  
• Define project scope, objectives, and deliverables in collaboration with the project manager and development team.
  
• Ensure smooth project handover from the sales team to the development team, providing clear and accurate information.
  
• Act as a bridge between the client and internal teams, effectively communicating requirements, changes, and updates.
  
• Conduct regular meetings with clients to provide project updates, gather feedback, and address any concerns.
  
• Collaborate with the development team to ensure the accurate translation of requirements into technical specifications.
  
• Continuously assess customer satisfaction and identify opportunities for upselling and cross-selling.